FAQ

Please follow the registration link and fill out the form. It is free to register your profile and look through other ladies' profiles. The more you tell ladies about yourself, the more chances you have to get their attention.

If you have forgot your password, follow the link Forgot Password? on the Login page. Please enter your email address and reset link will be sent to you. If you don’t remember the email that you entered while registering, please contact us, and we will provide you the first three letters of this email. Your password is ciphered and we cannot see it. Also, our managers can change your password to the new one that lets you in. You can change it after entering the website in Settings, Change password so nobody knows it. Please contact our Online Support or Contact us page to get any assistance.

To change any information on your profile, please log in to your Profile, press the button "Edit". Please note that the information will be displayed to other members only after moderation, which is necessary measure to keep our website safe for everyone.

Your profile is available for all ladies after they log in.

To remove your profile please contact us and we will assist you with this.

To check the balance on your account, you should visit your Profile and credits will be displayed on the top left-hand side of the page.

Please log in to your account and follow links My profile, Edit photos. Please note that the size limit of the picture to be uploaded should not exceed 2 Mb. If you are unable to decrease the image size, please contact us and we will assist you with it.

The agency uses the services of professional translators, who signed the contract according to which they have no right to divulge any information, which they can get during their work. This service has already been included to the cost of a letter and lady doesn’t pay additional money for translation. You can be sure that we do everything possible for your correspondence to be confidential.

Yes, you can send an image with a regular letter, and a size limit of a file is 10MB. Also, you can send a video clip by sending a video message with a size limit of 50MB.

No, you can open only letters from the ladies that you are interested in.

There is no limitation for the number of symbols; however as you can see in the course of practice, very long letters are very rarely being read till the end, because the lady is not interested in the number of symbols, but in warmth, care and attention that you are able to show her through this letter.

If you wish to request a lady’s personal information you should make a request. Before sending us a request, please complete IMBRA verification. IMBRA verification process should be completed by all USA citizens, temporary residents and who used to live in the USA in the past. For all other members - please upload an empty IMBRA form to your profile or contact us for assistance.

Also, you are eligible to apply for direct contacts only after spending a total of 1500 credits on the website and the charge of 110 credits will be applied per each request after completing IMBRA verification.

To proceed with your request, please follow the steps below:

1. Submit IMBRA form for verification by visiting Settings - IMBRA form. Press Download IMBRA form and save it to your computer, after you print and fill the form, you should scan it and upload back on the Settings page. Please wait till the status of the form will change to Confirmed.
2. After the first step is completed and credits requirement is met, please go to My Profile page - Your contact requests and press View or add new. Enter the lady's ID number and confirm your request. Your new request will be in Pending status while we process it and status will change when information is provided and posted to your account.

Please note, that we provide only the information, that the lady agrees to share with you and you will receive two types of personal information from the following: email, phone number, postal address or last name.

Do not try sending your email, phone numbers, address, etc through the letters or chat, as they will be blocked and not delivered to the lady, also you will be charged credits per letter that are non-refundable.

Please note that we are fully responsible for the validity of the provided information for a limited time of 30 days.

To set up a Phone call with a lady, you should make a request. Please visit your Profile, Your Call requests and click on View or add new. Fill the form. In case a lady accepts your invitation, you will get all the necessary information in Your Call requests on the Profile page. Please note that you should have at least 30 credits on your account to make a phone call request. The system charges you 30 or 20 credits (according to your membership type) for the first 10 minutes of conversation. If the lady declines your phone call request, credits will be refunded to your account immediately.

With our Date me service you can set up a date with a lady from our website as soon as 24-72 hours by selecting Premium arrangements!

Please notice that we will not be able to start process of meeting arrangement without IMBRA form being filled out. The International Marriage Broker Regulation Act is required to be completed by each member of our web-site (including US and non-US citizens) before contact information is being released and personal introduction can take place. US and non-US citizens can undergo background check if necessary based on the completed form to provide the highest level of security. Non-US citizens are required to fill out only those paragraphs of the form that contain primary information without any further notarization. To get IMBRA form go to Settings page press button IMBRA form then Download the form to your computer. After you print and fill the form, you should scan it and use button Upload on the same page to send it back to us.

After your IMBRA form is confirmed please select Date me request on My profile page - Enter ladies ID number, select city (ladies city is listed by default) and date range you'd like meeting to take place (within next 6 months from the current date). After you press “Set up a date” you will be offered to book additional services from local agency if you need, such as transportation, translation and hotel/apartment rental. 1 hour of translation is already included. You will receive an update on same page with confirmed time or with another time offered by the lady.

Your account will be charged 120 credits for regular request / 240 credits for Premium services, or if you are a new member and/or spent less than 300 credits on Veronikalove.com - price is 500 credits for regular request / 700 credits for Premium services. If for any reason meeting arrangement is cancelled or declined credits will be refunded to your account.

Please note that it takes at least 3 business days to deliver the gift. Also, please consider that during holidays ladies can be out of their hometown, so it will take longer to deliver the gift. Delivery of gifts and souvenirs to the occupied territories of Ukraine and to the territories under sanctions will not be completed.

The delivered item may be different from image on the website due to color difference, presentation as well as location and availability of certain products.

This is a completely new chat experience. Video chat got more private as never before. That's a whole new service that allows you to communicate with a lady one-on-one with live video, images sharing, and voice messages! If you wish to chat with a lady with cam, you should make a Video chat request. Please visit your Profile, Private Video Chat and click on View or add more, or you can visit a lady’s profile and click on Private Chat. You will see a timetable so you can choose the convenient time and date for the video chat.

Having chosen the date and time, you will see the status "Waiting for lady's confirmation". Please wait till the lady accepts your invitation and status changes to "Waiting for your approval". Please approve the video chat by pressing "Accept" or decline it by pressing "Decline and choose another date".

Please note that if you set up a video chat, your account will be charged for the first 10 minutes of the video chat. In case for any reason the video chat will not take place, credits will be refunded to your account. Please notice that a very close scheduled time might not allow the lady to confirm your request, and the soonest time you can make a request is within next 15 minutes, and lady during confirmation can change the time for Now. Please set up a Video chat ahead of the time.

After the registration of your profile, please follow the link “Credits” and choose the convenient for you method of payment. We guarantee the safety of this operation because we work using the SSL-based encryption. You can conduct your payment using credit cards by choosing the amount of credits you would like to purchase.

We offer following credits packages. More credits you buy - more you save. Your credits do not expire!
20 credits $15 (for first time buyers only)
45 credits $30
85 credits $50
180 credits $99
300 credits $149
550 credits $250
1250 credits $499

Prices for the services vary per your membership type. For basic (Classic) type the fees are below. To learn more about available memberships please visit 3.3.
Live Chat text 2 credits/minute
Private video chat 4 credits/minute
Send/read letter 6 credits
Send/read video message 8 credits
Send/view photo in chat 2 credits
View video in lady’s profile 2 credits (each preview)
View photo gallery 5 credits (each preview)
Phone call 3 credits/minute


The price for contact request is 110 credits and meeting arrangement fee starts from 120 credits - for any membership type.

When you purchase credits, you automatically get Classic membership and classic fees for services. You can reduce these fees by updating your status to Prime or Club and receive discounts, free letters and even free credits.

See table below to learn more about each package that provides discounts. Please note that you still have to purchase credits to use the services, but after updating your membership all fees become less.

Each package is valid for 30 days. If you purchase the second membership and the first has not expired yet - it will be added to the end of the first one and begin only after the first expires. Also, free letters that are included into the membership can be used ONLY during 30 days after any credits package purchase you make of $5 or higher. So if you bought membership but did not buy credits during the last 30 days - free letters can not be used.

Services & Fees	Classic	Prime	Club
Send letter	6 credits	6 credits	6 credits
Free letters to send	0	10	25
Read letter	6 credits	4 credits	3 credits
Free to read	unlimited 1st	unlimited 1st	unlimited 1st
Video message	8 credits	8 credits	8 credits
Free video message to send	0	2	5
Watch video in profile/gallery	2.00 credits	2.00 credits	2.00 credits
Open photo gallery	5 credits	5 credits	5 credits
Text chat/min	1.5 credits	1.25 credits	1 credits
Send/open image in text chat	2 credits	2 credits	2 credits
Privat video chat/min	4 credits	4 credits	4 credits
Phone call/min	3 credits	3 credits	2 credits
Free credits	0 credits	0 credits	10 credits

Please contact our customer support or send a request to receive a refund for duplicated or empty letter and we will be happy to deposit it to your account immediately.

If credits were not deposited to your account immediately, please allow us 24 hours to proceed your order. If by that time, the deposit was not made, please feel free to contact us to follow up with your order.

If the full amount of credits were not deposited to your account immediately, please allow us 24 hours to proceed your order. If by that time, the deposit was not made, please feel free to contact us to follow up with your order.

Yes, you can use Western Union service, you should contact the site managers and they will procide you with all necessary information.

Yes, you can use credit card to pay for the service. The information about your credit card is impenetrable. Purchasing information which you put on our sire cannot be saved, because during our processing we use the SSL technology of encryption. You can check this by yourself. You can see this information on the page where you put your purchasing information in the field of address in a browser window. It changes from HTTP to HTTPS and this means that your information cannot be saved even if your Cookies are switched on.

The information about your credit card is impenetrable. Purchase information that you put on our site cannot be saved, because during our processing we use the SSL-based encryption. You can check this by yourself. You can see this information on the page where you put your purchase information in the field of address in a browser window being displayed in HTTPS and this means that your information cannot be saved even if your Cookies are switched on.

Veronikalove.com values confidentiality of its clients and will not spread your personal data. We’ll use all your information: name, address, phone, e-mail addresses, and credit card information only to create your account on Veronicalove.com, contact you if needed, process your payment for services, and confirm your identity during the contact. We would like to warn our clients. Do not share your information on other sites which are not the part of our service, because it can become available for a lot of people. Be careful when you decide to reveal your information! We follow an established order of security to preserve your personal safety and protect your information from receiving by a third party. Don’t forget that only you are responsible for a safety of your account: password, e-mail address. Veronikalove.com is extremely careful with your personal information and responsible for confidentiality.

Veronikalove.com has straight connection with every local agency. Agency managers personally know every lady and we are sure that all of them are real. Before registration we check every lady’s passport and all ladies’ photos represent the facts! Managers from the main office stay in touch with local agencies to support and consult them. We take strong measures to avoid cheating and misunderstandings, but of course it is impossible to avoid all difficulties. Take care also by yourself: ask lady a lot of questions in order to know her better, if you decided to visit her country and meet lady in person our agency will help you in meeting, accommodation and also will render you an interpreter if you have a language barrier between you and your lady. If you doubt about lady’s honesty, write to us info@veronikalove.com, and we will try to make this situation clear at the earliest possible date. We hope that you will find the lady from your dream here on our site. We show honesty, openness and responsibility on our work and we hope that you’ll be satisfied with our cooperation.

Veronikalove.com is a dating website that facilitates romantic companionship with beautiful, interesting Slavic women and foreigner men all over the world. Most of the ladies on Veronikalove are from Ukraine and Russia who are well-known as the best wives, mothers, and simply beautiful women. Founded in 2008, Veronikalove has created more than 1000 happy couples.
Veronikalove is presented by a team of professionals among which are highly qualified translators and interpreters, experienced matchmaking experts, online support managers. Our website is committed to member safety, customer satisfaction and the ongoing pursuit of innovation. We provide you such services E-mail Correspondence, Phone Call, Video Chat, Live Chat, and the live dating program Date Me, which are all overseen by an anti-scam organization that provides member protection and security. The team of Veronikalove makes great efforts to help people to find their soulmates. Register here and you will get such an opportunity to find out that Distance is not a barrier where true love exists. Our website gives people a chance to find their love, dip into the world of romantic relations, and make their life more interesting and bright!

Our web-site is working towards your satisfaction and in appreciation of your loyalty, and to demonstrate our confidence in the service we provide, our company offers 100% satisfaction guaranteed. Now you have one week (7 days) to contact us and if you feel that you are not 100% satisfied, we will deposit every credit you spent back to your account*. We believe that providing great service to our customers is the key.

* credits for last 2 weeks (14 days) for a correspondence with a lady, including the reason of discontent, so we can prevent this kind of issues from happening in future. Eligibility for refund to your credit card may vary on an individual case basis. Credits for phone call, contact request and gifts are not eligible for a refund.

Veronikalove.com is an international dating site which has a wide net of branch offices and makes communication between foreign men and lonely Ukrainian women possible. If the lady has some problems with the English language, our Agency will grant her a translator who signs a contract according to which he or she has no right to reveal the information about any communication between men and women. We have a strong security and confidentiality policy. All your personal information given to us during your registration cannot be spread and privacy of correspondence is also strictly observed. Our managers don’t look through your correspondence and an exception can be only in case of some investigation. Our task is only to create the most comfortable conditions for you while you are looking for a person who will become the closest to your heart and make your communication convenient and pleasant. If you decided to show the lady your attention, our agency can deliver her flowers, candies, toys and other gifts on behalf of you. You can see the full list of gifts following the link “Gifts”. You can say that you can do this through the post. And of course you can use it, but we will do this faster, more tactful and intimate! Amaze your beloved lady; grant her small personal holiday and good mood! And we will definitely send you lady’s photo with your gift! If you decided to visit Ukraine, managers of Veronikalove.com will help you to settle all questions about your visit organization: meeting, transport, accommodation. This will help you to avoid unpleasant moments during your trip, make your visit more comfortable and safe and leave only good memories!

If you need some additional help, our managers will gladly assist you. Our customer support team is available via email, chat and phone. We are doing our best to provide you assistance 24-7 and making sure every inquiry is addressed in timely manner.

If you cannot get in touch with someone over the phone, please submit your question via the email by visiting Contact Us page.

Please visit Contact Us page and submit any request to our managers. Or use email address info@veronikalove.com for assistance.