1.1.How can I register on Veronikalove.com and how much it costs?
Please follow the registration link and fill out the form. It is free to register your profile and look through other ladies' profiles. The more you tell ladies about yourself, the more chances you have to get their attention.
1.2.May I send messages without registration of my Profile?
No, to have an opportunity to communicate with a lady, you should register first.
1.3.What should I do if I forgot my password?
Use the service of password renewal here
. Insert your e-mail address and press the button “confirm”. Your password will be sent to this address. If you don’t remember the address that you put while registering, please contact us and we will provide you the first three letters of this address. Your password is ciphered and we cannot see it.
1.4.How can I change information on my Profile?
To change any information on your profile, please log in to your Profile, press the button “edit” and change your information.
1.5.How a lady can see my page?
Your profile is available for all ladies after they log in.
1.6.How can I remove my profile?
To remove your profile please contact us and we will assist you with this.
1.7.How can I check the balance on my account?
To check the balance on your account you should log in to your account and follow the link “My profile”.
1.8.How can I upload a picture to my profile?
Please log in to your account and follow links My profile, Edit photos. Please note that the size limit of the picture to be uploaded should not exceed 2 Mb. If you are unable to decrease the image size, please contact us and we will assist you with it.
2.1.If the lady doesn’t know English, how can she read letters and write me back?
The agency uses the services of professional translators, who signed the contract according to which they have no right to divulge any information, which they can get during their work. This service has already been included to the cost of a letter and lady doesn’t pay additional money for translation. You can be sure that we do everything possible for your correspondence to be confidential.
2.2.Can I send attachment with my message and what is the size limit?
Yes, you can send image with regular letter and the size limit is 10MB or a video clip by sending video message with size limit of 50mb.
2.3.Should I open all incoming letters?
No, you can open only letters from the ladies that you are interested in.
2.4.Is number of symbols in the letter limited?
There is no limitation for the number of symbols; however as you can see in the course of practice, very long letters are very rarely being read till the end, because the lady is not interested in the number of symbols, but in warmth, care and attention that you are able to show her through this letter.
It is prohibited to exchange any personal contact information through the letters, chat and during the phone call. If you'd like to receive ladiy’s direct contact information, please use the Contact us page to submit a contact request. Please note, that we provide only the information, that lady agrees to share with you and we are responsible for its accuracy for the limited period of time of one month. Before sending us request please complete IMBRA verification. To get IMBRa form go to Settings page press button IMBRA form then Download the form to your computer. After you print and fill the form, you should scan it and use button Upload on the same page to send it back to us.(Including non-US citizens) Also, you are eligible to apply for direct contacts only after spending total of 1500 credits on the web-site and the charge of 110 credits will be applied per each request after completing IMBRA verification. Please don't forget to include lady’s ID number and name on your request.
To proceed with your request, please follow the steps below:
- Submit IMBRA form for verification by visiting Settings - IMBRA form. Press Download IMBRa form and save it to your computer, after you print and fill the form, you should scan it and upload back on Settings page. (Including non-US citizens). Please wait till the status of the form will change to Confirmed.
- After first step is completed and credits requirement is met, please go to My Profile page - Your contact requests and press View or add new. Enter lady's ID number and confirm your request. Your new request will be in Pending status while we process it and status will change when information is provided and posted to your account.
Please note, that we provide only the information, that lady agrees to share with you and you will receive two types of personal information from the following: email, phone number, postal address or last name.
Do not try sending your email, phone numbers, address, etc through the letters or chat, as they will be blocked and not delivered to the lady, also you will be charged credits per letter that are non-refundable.
Please note that we are fully responsible for validity of provided information for limited time of 30 days.
2.6.How can I set up a phone conversation with a lady?
To set up a phone conversation, please log in to your account and follow the Contact Us link located down on the left side of the screen under FAQ. Please include lady's ID number, time and date when you would like to have phone call. Our customer service will contact lady’s agency and provide you with further information.
2.7.How can I personally meet with a lady?
With our Date me service you can set up a date with a lady from our website as soon as 24-72 hours by selecting Premium arrangements!
Please notice that we will not be able to start process of meeting arrangement without IMBRA form being filled out. The International Marriage Broker Regulation Act is required to be completed by each member of our web-site (including US and non-US citizens) before contact information is being released and personal introduction can take place. US and non-US citizens can undergo background check if necessary based on the completed form to provide the highest level of security. Non-US citizens are required to fill out only those paragraphs of the form that contain primary information without any further notarization. To get IMBRA form go to Settings page press button IMBRA form then Download the form to your computer. After you print and fill the form, you should scan it and use button Upload on the same page to send it back to us.
After your IMBRA form is confirmed please select Date me request on My profile page - Enter ladies ID number, select city (ladies city is listed by default) and date range you'd like meeting to take place (within next 6 months from the current date). After you press “Set up a date” you will be offered to book additional services from local agency if you need, such as transportation, translation and hotel/apartment rental. 1 hour of translation is already included. You will receive an update on same page with confirmed time or with another time offered by the lady.
Your account will be charged 120 credits for regular request / 240 credits for Premium services, or if you are a new member and/or spent less than 300 credits on Veronikalove.com - price is 500 credits for regular request / 700 credits for Premium services. If for any reason meeting arrangement is cancelled or declined credits will be refunded to your account.
2.8.I purchased a gift and it was not delivered yet.
Please note that it takes at least 3 business days to deliver the gift. Also, please note that during holidays ladies can be out of their hometown, so it will take longer to deliver the gift.
Please notice that the gift on the image may vary from the delivered item.
2.9 Live Video Chat service.
We are happy to offer live chat service, where you are able to chat with ladies in real time and watch three video streams at the same time. Now you are able to turn your web-cam on as well! You can see three ladies at once, but only one selected lady can see your video.
3.Payment methods, refunds and service cost
3.1.How to purchase credits?
After the registration of your profile, please follow the link “Credits” and choose the convenient for you method of payment. We guarantee the safety of this operation because we work using the SSL-based encryption. You can conduct your payment using credit cards by choosing the amount of credits you would like to purchase.
3.2.Rates and Fees
We offer following credits packages. More credits you buy - more you save. Your credits do not expire!
20 credits $15 (for first time buyers only)
45 credits $30
85 credits $50
180 credits $99
300 credits $149
550 credits $250
1250 credits $499
Prices for the services vary per your membership type. For basic (Classic) type the fees are below. To learn more about available memberships please visit 3.3.
Chat and video chat 2 credits/minute
Send/read letter 6 credits
Send/read video message 8 credits
Send/view photo in chat 2 credits
View video in lady’s profile 2 credits (each preview)
View photo gallery 5 credits (each preview)
Phone call 3 credits/minute
The price for contact request is 110 credits and meeting arrangement fee is 75 credits - for any membership type.
When you purchase credits, you automatically get Classic membership and classic fees for services. You can reduce these fees by updating your status to Prime or Club and receive discounts, free letters and even free credits.
See table below to learn more about each package that provides discounts. Please note that you still have to purchase credits to use the services, but after updating your membership all fees become less.
Each package is valid for 30 days. If you purchase the second membership and the first has not expired yet - it will be added to the end of the first one and begin only after the first expires.
Also, free letters that are included into the membership can be used ONLY during 30 days after any credits package purchase you make. So if you bought membership but did not buy credits during the last 30 days - free letters can not be used.
|Services & Fees
|Free letters to send
|Free to read
|Free video message to send
|Watch video in profile/gallery
|Open photo gallery
3.4.Can I get credits back for empty and/or duplicate letters.
Please contact our customer support or send a request to receive a refund for duplicated or empty letter and we will be happy to deposit it to your account immediately.
3.5.My payment went through, but credits were not deposited to my account.
If credits were not deposited to your account immediately, please allow us 24 hours to proceed your order. If by that time, the deposit was not made, please feel free to contact us to follow up with your order.
3.6.I received half of the amount of credits that I purchased. What should I do?
If the full amount of credits were not deposited to your account immediately, please allow us 24 hours to proceed your order. If by that time, the deposit was not made, please feel free to contact us to follow up with your order.
3.7.Can I use Western Union for paying?
Yes, you can use Western Union service, you should contact the site managers and they will procide you with all necessary information.
3.8.Can I use my credit card for paying and how safe it is?
Yes, you can use credit card to pay for the service. The information about your credit card is impenetrable. Purchasing information which you put on our sire cannot be saved, because during our processing we use the SSL technology of encryption. You can check this by yourself. You can see this information on the page where you put your purchasing information in the field of address in a browser window. It changes from HTTP to HTTPS and this means that your information cannot be saved even if your Cookies are switched on.
3.9.Payment through the bank account.
You can conduct your payment through the bank account. Please contact our customer service to receive all necessary information.
4.1.Credit card user safety
The information about your credit card is impenetrable. Purchase information that you put on our site cannot be saved, because during our processing we use the SSL-based encryption. You can check this by yourself. You can see this information on the page where you put your purchase information in the field of address in a browser window being displayed in HTTPS and this means that your information cannot be saved even if your Cookies are switched on.
Veronikalove.com values confidentiality of its clients and will not spread your personal data. We’ll use all your information: name, address, phone, e-mail addresses, and credit card information only to create your account on Veronicalove.com, contact you if needed, process your payment for services, and confirm your identity during the contact. We would like to warn our clients. Do not share your information on other sites which are not the part of our service, because it can become available for a lot of people. Be careful when you decide to reveal your information! We follow an established order of security to preserve your personal safety and protect your information from receiving by a third party. Don’t forget that only you are responsible for a safety of your account: password, e-mail address. Veronikalove.com is extremely careful with your personal information and responsible for confidentiality.
4.3.Anti scam policy
Veronikalove.com has straight connection with every local agency. Agency managers personally know every lady and we are sure that all of them are real. Before registration we check every lady’s passport and all ladies’ photos represent the facts! Managers from the main office stay in touch with local agencies to support and consult them. We take strong measures to avoid cheating and misunderstandings, but of course it is impossible to avoid all difficulties. Take care also by yourself: ask lady a lot of questions in order to know her better, if you decided to visit her country and meet lady in person our agency will help you in meeting, accommodation and also will render you an interpreter if you have a language barrier between you and your lady. If you doubt about lady’s honesty, write to us firstname.lastname@example.org, and we will try to make this situation clear at the earliest possible date. We hope that you will find the lady from your dream here on our site. We show honesty, openness and responsibility on our work and we hope that you’ll be satisfied with our cooperation.
4.4.What is Veronikalove.com?
Our club has a wide net of branch offices which covers the major part of Ukraine and joins a lot of lonely and beautiful ladies who want to change their life and find a man for serious relations. We propose you such an opportunity to become a member of our club and hope that you will find the girl here with whom you will be pleased to communicate, want to meet and tie the knot. We create the most comfortable conditions for your communication and we want you to find your love in Ukraine. Register here and you will open the world of new opportunities!
Our task is to help people meet and communicate. We are attentive to every member of our club, and value your credibility. Our club gives you a chance not only to find a congenial person, and know this person better, but change your life, make it brighter, more interesting and full of love and attention.
You entered our site and probably had already seen our Ukrainian ladies. They are gorgeous! Register here and you will get such an opportunity to find out that they are not only beautiful but neat, smart and interesting also. Our club gives people a chance to find their love, dip into the world of romantic relations, and make their life more interesting and bright!
4.5. 100% satisfaction guarantee
Our web-site is working towards your satisfaction and in appreciation of your loyalty, and to demonstrate our confidence in the service we provide, our company offers 100% satisfaction guaranteed. Now you have one week (7 days) to contact us and if you feel that you are not 100% satisfied, we will deposit every credit you spent back to your account*.
We believe that providing great service to our customers is the key.
* credits for last 2 weeks (14 days) for a correspondence with a lady, including the reason of discontent, so we can prevent this kind of issues from happening in future. Eligibility for refund to your credit card may vary on an individual case basis. Credits for phone call, contact request and gifts are not eligible for a refund.